Refund policy

Refund policy

What is the return policy?
Returns are accepted within 30 days of purchase. You must contact Customer Service prior to returning your order. Personalized or custom products can’t be returned.

What if the wrong item is sent, or the product is defective?
If you get the wrong item or defective product, please contact Customer Service for help with your order.

Can personalized or custom products be returned?
All personalized or custom products are final sale and cannot be returned.

Is return shipping free?
No, return shipping fees are not covered.

How to track my return?
Once a return is processed, you will receive an email notification. For more information on a return that is in process, please contact Customer Service.

How long do refunds take?
Once a refund is processed, it may take 7-10 business days before showing up on your billing statement.