Returns procedures

Returns are accepted within 30 days of purchase. You must contact Customer Service prior to returning your order.Ailichen does not offer exchanges.

The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund.

Is return shipping free?

No, return shipping fees are not covered.


The quality check of your return will take place within 3 business days after receipt of the product(s) at our workshop.

Kindly note, the maximum period for your refund to be processed is 14 business days after receipt.

An email confirming the refund will be sent to you by email. Please allow 3 business days for your financial institution to reflect the refund to your account.

The refund will be made according to the original payment method and in the same currency as that used upon payment of the order.

Mode of refund

Refunds will be made to the original payment method (PayPal/Visa/MasterCard/Discover/AMEX). For security reasons, Ailichen is not authorized to carry out the refund to another account, a different credit card, or another method of payment other than that used originally for the order.